Frequently Asked Questions
Please read our FAQ before sending us a message.
What benefits will I get to register an Account with your website?
By creating an account with us, you can periodically receive our promotional coupons, product updates and other special offers. You will be able to shop faster, and keep track of your orders.
Which payment methods are accepted in the Online Shop?
Currently we accept PayPal payment, so you can pay with your PayPal Account, or Credit / Debit Card securely through PayPal. You don't need to have a PayPal account to use your Credit or Debit Card to pay.
How long will delivery take?
In-stock items are shipped within 1-2 business days of receiving your order. Business days are Monday through Friday. We usually ship your order via USPS First Class mail with Tracking number, which would arrive within 3-7 business days, depending upon the delivery location.
What are the delivery charges for orders from the Online Shop?
Regular shipping and handling charge is $4.95. If you need to place a big order or rush shipping, please contact us first before placing order.
Do you collect Tax on purchases?
Orders shipping to TX have 8.25% Sales Tax added; there is no sales tax for other states.
How secure is shopping in the Online Shop? Is my data protected?
Yes. Your payment is processed via PayPal secure processing. Your personal data is protected.
What exactly happens after ordering?
We will send you an order confirmation email after your order, and ship your order as soon as we process it.
Is there a Product Guarantee?
Yes. We guarantee that all of our products will be free from defect and will be as pictured and described on our website. If you receive a product that does not meet our guarantee, we will ship a free replacement at no cost to you.
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